• HOW LONG DOES IT TAKE FOR ME TO GET MY ORDER?

Normally it would take -

Processing Time: Estimate: 7-11 business days, All KHILL units are made to order for you.

Local Pick-Up Window Estimate: 3-7 business days, once order is complete. For customers located in Saint Paul Minnesota, we offer the option of you picking up your order.

 

Shipping Window Estimate: 3-7 business days
 For customers located outside of Saint Paul, Minnesota, Standard shipping applies with an estimated delivery 3- 7 Business days after fulfillment.

 

HOW LONG WILL MY WIG LAST?

With proper care and love, your wig can last you well over 3+years, replace the lace pieces as needed and trim the ends over time!

• WHY DIDN'T I GET ACCEPTED FOR AFTERPAYS?

Insufficient Credit Limit

Failed Order

Maximum Open Order Limit

Rescheduled Payments

Unpaid Orders

 

• CAN I STRAIGHTEN A CURLY WIG?

Yes, you can add heat to our curly wigs or bundles.

• HOW MANY BUNDLES ARE IN A WIG?

Wigs that are 8"-12" normally have 2 or 2 1/2 bundles. Wigs that are 14"-30" have 3 or sometimes 4, when its 4 bundles it will be stated in the description. Anything higher than 30" will have 4-6 bundles.

• WHATS THE DIFFERENCE BETWEEN VIRGIN AND RAW HAIR?

Both are human hair extensions; however, raw hair has not been altered. Virgin hair has been steamed processed to give its texture ie deep wave, loose wave etc. Raw hair has not been steamed processed or chemically altered in any way and will behave just like human hair growing out of your hair.

Our virgin hair is Brazilian, can lift to #613 and 1 donor.

Our raw hair is Southeast Asian, can lift to #613 and #60, 1 donor and double drawn.

• CAN I SEND IN MY WIG I PURCHASED FROM YOU TO GET A CLOSURE REPLACEMENT?

Yes! Just send over an email and we will get your order drafted and invoice sent out as soon as possible.

Please feel free to reach out for more FAQ’s info.khillcustomizekollection@gmail.com